Refund
Refund Policy for Maryla
Effective Date: [Insert date]
At Maryla, we want you to be completely satisfied with your purchase. If you receive a damaged item, the wrong item, or if the size is inappropriate, our refund policy outlines the process for returning your product.
1. Refund Eligibility
Customers may request a refund under the following conditions:
- The item is damaged upon receipt.
- The wrong item was received.
- The size of the item is inappropriate.
2. Time Frame for Refund Requests
Customers have 3 days from the date of receipt to request a refund.
3. Refund Process
To initiate a refund, customers must:
- Fill out a refund request form.
- Contact our customer service team at mariemcherragi@gmail.com to submit the request.
4. Condition of Items
To be eligible for a refund, items must be unused and in their original packaging.
5. Refund Method
Refunds will be processed using the original payment method used for the purchase.
6. Shipping Costs
Please note that shipping costs are not refundable. Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
7. Exceptions
The following items are non-refundable:
- Personalized items
- Sale items
8. Contact Us
For any inquiries regarding refunds, please contact our customer service at:
Maryla
Email: mariemcherragi@gmail.com