FAQ

Product

We use only premium-grade fabrics: silks, linens, organic cottons, and artisanal blends—sourced for quality, elegance, and durability.

Absolutely! Each product page includes detailed sizing charts, fit descriptions, and model measurement info. Need help? Our stylists are just a click away via chat or email.

We invest in professional photography and detailed color notes, but actual tones may vary slightly due to screen settings. We include garment descriptions to help you make informed decisions. Detailed product info helps reduce returns

Payments

We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Yes—your data is securely processed by trusted payment gateways and never stored on our servers.

Possible reasons include expired card, insufficient funds, or incorrect billing info. Please double‑check your details or contact your bank. If issues persist, our team is happy to assist.

Returns

You have 30 days from delivery to return items in their original condition, with tags intact. This policy is clearly outlined on product pages and during checkout—making it easy to find and understand

Once we receive and inspect your return, refunds are processed within 3–5 business days, using your original payment method. Exchanges are shipped once returns are received.

Yes! During the return process, choose “Exchange.” If your desired item costs more, you’ll pay the difference; for less, we’ll refund the balance. Offering multiple return resolutions is a proven best practice

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